Amazon error 90122

Error 90122 means a field in your file carries HTML or other markup. Amazon's fields take plain text. A cell that contains formatting tags, such as the tags a web page uses for bold text, links, or line breaks, returns error 90122.

What the processing report tells you

The processing report gives five entries for each failed row: the record number, the SKU, the error code, the type, and a message. Record 1 is row 3 of your file, so the row for a record sits at the record number plus two. For error 90122, the message names the field that carries the markup. The report does not show the markup itself. The tags sit inside the cell in your file, and the file is where you read them.

What this error means

A flat file is a table of plain text values. The description fields are where markup arrives most often, because descriptions are usually written somewhere else first and pasted in. The pasted text brings its formatting with it, as tags inside the cell. Amazon reads the whole cell as the field's value, tags included, and returns the row until the cell carries plain text only.

Causes, in the order to check them

1. The description was copied from a web page, such as the manufacturer's page or your own store, and the page's tags came with it.
2. The text was written in an editor that stores formatting as markup, and the file was filled from that text.
3. The row came from another platform's export, and that export writes its formatting into the text fields.

How to fix it yourself

1. Find the row from the record number, and open the field the message names.
2. Read the cell and remove every tag. A tag runs from an opening angle bracket to its closing bracket. The words between two tags stay; they are your text.
3. Read the cell again as plain text. Where a removed tag joined two words, put the space back. Where a line break tag stood, a space or a full stop usually belongs.
4. Check the same field on the other rows of the file. Text pasted for one product is often pasted for the rest in the same way.
5. Upload the file again.

When the file cannot fix it

A submission can carry errors that sit outside the file. A missing brand registration or approval returns error 5665. A missing permission to list in the category returns error 8026. Editing the file does not repair either one. The diagnosis lists those errors separately, with the reason and the step to take in Seller Central, and we do not call them fixed.

Check your file

The free diagnosis reads your failed file and the processing report Amazon returned. It shows every error by SKU, states which errors we fix automatically, which ones need your answer, and which ones the file cannot fix. Removing markup is one of the fixes we apply automatically. You can start from the FixFlatFile home page.

Requirements differ by category, and Amazon decides whether a file is accepted.