Privacy

Service: FixFlatFile, at fixflatfile.com Version: privacy-v1.0

What you send us

You send us the listing file that failed and, if you attach it, the processing report Amazon returned. When you pay or write to us, we also receive your email address.

A diagnosis without payment

Running a diagnosis does not store the contents of your file with us. We record a fingerprint of the file, called a hash, and the size of the file. The fingerprint lets us recognise the same file later. It does not contain your product data.

After payment

A paid submission stays open across rounds of resubmission, and we keep its files until the submission closes so that we can rework the file during that time. The files are deleted automatically 30 days after the submission closes. The fingerprint of each file and the date it was deleted stay in our records after the file itself is gone.

Records we keep, and why

We keep three kinds of records about a submission:

1. The diagnosis we showed you, with the counts and the breakdown by SKU.
2. Your agreement to the terms at checkout, recorded with the version of the terms and the version of the checkout screen you agreed on.
3. The delivery and each download of a corrected file, recorded with the fingerprint of the file.

We keep these records so that we can answer questions about your submission, and so that we can respond with evidence if a payment is disputed through your card company.

Payments

Stripe processes payments. Your card number goes to Stripe. We do not receive it and we do not store it.

How we use your data

We use your files and records only to run this service for you. We do not sell your data. We do not use your product data for other customers.

Contact

Questions about privacy go by email to support@fixflatfile.com.